Net Promoter Score (NPS)
Measure customer loyalty from 0–10 survey answers.
How it works
NPS = % promoters − % detractors, from −100 to +100. Above 0 is fine, above 50 is excellent.
Results are for guidance only and do not replace professional advice.
Worked example
With the default values:
- Promoters (9–10)120
- Passives (7–8)60
- Detractors (0–6)30
you get:
- NPS+43
- Promoters57.1 %
- Detractors14.3 %
- Responses210
Frequently asked questions
How does the “Net Promoter Score” tool work?
NPS = % promoters − % detractors, from −100 to +100. Above 0 is fine, above 50 is excellent.
What do I need to enter?
Just fill in: promoters, passives, detractors. The result updates as you type.
Can you give an example?
Promoters (9–10): 120; Passives (7–8): 60; Detractors (0–6): 30 → NPS: +43; Promoters: 57.1 %.
Is this calculator free, and is my data private?
Yes. HOD Calc is completely free with no sign-up. The calculation runs in your browser: nothing you type is sent or stored.